Frequently Asked Questions (FAQ) 🐾
1. Orders & Payments
Q: What payment methods do you accept?
We accept all major payment methods, including:
✅ Debit & Credit Cards (Visa, Mastercard, Amex)
✅ PayPal
✅ Apple Pay & Google Pay
✅ Shopify Payments
Q: Can I change or cancel my order after placing it?
We process orders quickly, so if you need to make changes, please contact us at pawandbeyond@gmail.com within 12 hours of placing your order. Once an order is shipped, we cannot modify it.
2. Shipping & Delivery
Q: Where do you ship?
Currently, we only ship within the UK.
Q: How long does delivery take?
Orders are processed within 24-48 hours and delivered within 3-7 business days. You will receive a tracking link once your order has been shipped.
Q: Is shipping free?
Yes! We offer FREE shipping across the UK—no extra fees at checkout!
3. Returns & Refunds
Q: What is your return policy?
We offer a 30-day return policy. If you’re not satisfied with your order, you can return it in its original condition for a refund or exchange.
To start a return, please email us at support@pawandbeyond.com with your order details.
Q: When will I receive my refund?
Once we receive and inspect the returned item, refunds are processed within 5-7 business days. The amount will be credited back to your original payment method.
4. Product Information
Q: Are your products pet-safe?
Yes! We carefully select our products to ensure they are safe, high-quality, and comfortable for pets.
Q: Do you sell only pet products?
No! While our main focus is pet products, Paw & Beyond also offers other lifestyle essentials for pet owners and beyond.
5. Contact & Support
Q: How can I contact you?
You can reach us at support@pawandbeyond.com, and we’ll get back to you within 24 hours.
Q: Do you have a customer service phone number?
At the moment, we handle all inquiries via email to ensure fast and efficient support.
Still have questions? Contact us at pawandbeyond@gmail.com! 🐾